The Ministry of Information and Communications (MIC) promulgated Circular No. 07/2014/TT-BTTTT taking effect from 15/1/2015 and providing national technical standards on quality of short message service on the Public Land Mobile Network.
These standards will apply to state management agencies and enterprises providing short message service. The quality of short message service on the Public Land Mobile Network will be managed according to regulations of State and the MIC.
In addition, these standards will serve as a basis for users supervising the quality of short message service on the Public Land Mobile Network.
Successfully delivered and received messages must account for 92% of total messages.
It is required that the times of successful assess to service is more than 95% out of total assess according to the standards.
The delay time to access the service successfully is set at less than 5 seconds (average) and the rate of successfully delivered messages is no less than 92% out of total messages delivered (excluding false messages).
Enterprises proving short messages in Public Land Mobile Network must ensure the quality of services according to these standards, conduct procedures of announcement of technical-regulation conformity and be subject to inspection and supervision by competent state agencies.
Responsibilities of enterprises providing message services are also detailed in regulations on telecommunications service quality control of Circular No. 08/2013/TT-BTTTT of the MIC.
Additionally, Vietnam Telecommunications Authority and Department of Information and Communication are responsible for guiding and implementing the management of quality of message service on Public Land Mobile Network as prescribed in these standards.
Source: Portal of the Ministry of Information and Communications